Holiday Inn Ponce & El Tropical Casino, an IHG Hotel

I loved the cleanliness. The check-in was on point. The new remodeled pool area was beautiful.

The hotel was remodeled nicely. For the price, all rooms and areas were clean. The staff is fully bilingual and super friendly. The restaurant is nice, the food very tasty, and the servers super helpful. The only thing is don't go to eat in a rush because it might take around 30 minutes to get your food. The breakfast buffet was great because it was hot. The pool area was super nice with enough tables and chairs. I think if they install Cabanas, it will make it even greater. The views are really good, and the hotel is located with really good access to the highway to move around the southern area of PR. Guanica beaches are amazing.

On top of Hotel and view is beautiful!! We love it!! I already told people to go that Hotel is awesome view and relaxing place. Also people who work there is so nice. For us we meet people there 3 place servers give foods they are awesome smiles and serve Other we meet person who work casino very friendly we enjoying chat with him. Front desk very friendly we pass by we always wave them. We really miss them all. Hopefully we will go back there again!!

The hotel is under construction and we were informed before we booked the room. It was only a one night stay just passing through the town after a family visit. The accommodations included breakfast and that was a buffet style which was great. I had stayed here before in the past and will stay again when I go back to visit my family. The construction of remodeling is looking good so far.

I LOVE THE FRONT DESK CUSTOMER SERVICE. I HAD NO PROBLEMS AND MY FRIEND LEFT A BLAZER AND IT WAS RETURNED TO THE PERSON WE SEND TO PICK IT UP SINCE WE WERE IN PANAMA. THANKS TO MARISOL SHE DID A GREAT JOB.